Save yourself the headache

This is a hard review to write because it is mixed AND I think it is location specific to Agoura and not the company as a whole because we have a VERY different experience at the Oxnard location (which I would give 5 stars). Our dog loves coming here and gets so excited to come here when we are telling him we are coming. He loves the pool and loves to play with other dogs. But, after being here a year I complained about a very rude staff member and shortly afterwards, we started getting notices that he plays too hard or has behavioral issues. When asked to explain the issues so we can correct them, the staff has never been able to describe to us what his behavior is, other than he has a high play drive. I asked to see video footage, they said they don’t have camera in the play yard (which is actually a concern now that I know). The Oxnard location never has a problem with him. We started noticing that when we got these notifications that it was the same person bringing up that there are issues. we have had him around many other dogs and NEVER witnessed anything aggressive or bad about the way he interacted with other dogs.

We decided to use Oxnard as much as we could because we were worried about him being expelled. We liked Oxnard better anyways because the facility is MUCH cleaner, the staff was much nicer, they are soooo much better at sending updates and report cards, and they miraculously never had any concern with our dog like Agoura has. Even when we asked Oxnard specifically about any concerns, they have none. The problem is that Agoura is closer and on the way to the airport. We needed to take a trip for the weekend and could not get to the Oxnard location and then to the airport in time so we had to choose Agoura. I told my husband I was worried about keeping him there on the overnight because I felt like he was going to get kicked out. Sure enough, the third day I got a call from them telling me he was no longer welcome there. I am bummed because he loves it. I was told by my dog walker/trainer that he has several other clients who voiced the same concern with their experience before they were terminated from being able to come. He felt it was a blessing in disguise that we needed to change. My advice to everyone is go to Oxnard, better everything! But if Oxnard is too far, avoid it all together!

Mar. 13, 2024