Homeward Bound Veterinary Services

Or call (443) 617-9836 or email info@homewardboundmobilevet.com for more information.

• Sarah
  Jun 6, 2024
  Poor Customer Values

  Reasons I did not like this office:
  -You can't go into the building to check in for an appointment or pick up medications, you need to call from a designated parking space. This would be a good option for clientele that would like to utilize it, but I would have preferred to be in the waiting room and that option is not available. My recommendation would be to make it an option for clients to wait in their car, but not an overall business method.
  -You can't go into the building for tech appointments, you wait in the car and the tech takes only the animal in. I would prefer to be in the room which would allow for conversations/questions or general concerns about my pet’s health/wellbeing. Instead, this made me feel insignificant and irrelevant to the process, and that if I went in, then I was just taking up space. My recommendation would be to make it an option for clients to wait in their car, but not an overall business method for those that requested to go in and be part of the process.
  -For these types of appointments mentioned above (when you need to stay in your car), you don't get to see the invoice or charges unless you ask for them. My recommendation would be to always have a copy of the invoice/charges when a total bill is presented to the client.
  -Most of the time there were staffing issues, which means appointments had to be set way in advance. Since I knew this, I just called a month or two before the necessary appointment, so I wasn't late with my pets’ exams.
  -Staffing issues mean that more than often I would be scheduled with a rotating or temp vet. I would have preferred to build a consistent relationship with the permanent staff, ones that could track my pet’s health over time rather than always in a snapshot. You feel like to you need to "start at the beginning" or "fill in gaps of their knowledge" especially with an animal that may have a history.
  -When my dog needed emergency surgery, the conversations were only with the tech. It took a lot of effort to speak to the vet, and I feel that the tech did not accurately relay my questions accurately with the vet, or vice versa. Therefore, communication breaks down fast, especially with emergencies. My recommendation would be for the vet to be the one that handles those "serious" or "emergency" calls, and the tech handles the routine communications, examples follow ups after appointments or negative test results.
  -When there was a miscommunication about a service provided, I called the office and left +7 messages with either the office manager, pharmacy tech, vet, etc. to resolve it with no response or communication except a letter saying that I verbally abused a staff member and was unprofessional. I never did get an opportunity to understand what prompted the letter or the accusation. My recommendation for the business is to communicate in person with the clients when there are concerns - either by the staff or the client - rather than shutting all communications down.
  Reasons I liked this office:
  -Dr Sorum was caring to our animals and an experienced and knowledgeable vet. Had a good experience with her when my dog needed surgery.
  -They offer mobile vet service, which is convenient, but it is more expensive. After one mobile visit, I opted to take my pets in.

• Michele
  Feb 17, 2022
  In-home vet visit

  I have been thinking about the visit for some time now; & I am very disappointed. The vet charged me over $200 for rabies vaccine, manual check of Shadow's under belly, & nail trim. She did not check his heart with a stethoscope, check the ears & mouth, teeth, etc. I metioned that my cat is deaf - her response: we do not have hearing aids for cats [not even a test to verify]. A flat white scale was brought in; but my kitty cat was not weighed because vet said we have to go to our next appointment. I have been to vets over many years with my doggies & former cat; & I witnessed a thorough check-up with every check-up, which was NOT done during your vet's visit my home. She was rushed, given the end of day & she had another appointment to attend.

• Scott
  Oct 23, 2020
  Negligence killed our pet

  They killed our cat. She died of sepsis last night after a routine spay appointment. Felt entirely ignored and brushed off after bringing her back twice and told it was just a mild reaction to the stiches. Emergency Vet last night was appalled when we showed her pictures of Catalina's stomach on the day we took her back to the vet the last time, and she questioned if anyone actually looked at her during that trip.

• Chris
  May 7, 2019
  Good Vet But...

  Dr. Kristen Vance is a good, caring veterinarian. I'm surprised that she can continue in practice as the communication by her and her staff is atrocious. Over the years, more times than not I ended up fuming by the complete lack of follow up by her and her staff. I had multiple instances that I had to go to other vets for urgent care due to the Doctor's unavailability during regular business hours.

• Marty in Joppa
  More than a year ago
  Wow!

  To the Devastated Family that blames Homeward Bound for the loss of their pet.... I am very sorry for your loss and understand your devastation, but there are Veterinary ER's that are set up and equipped to handle any emergency when your vet cannot see your pet right away. I just had my first appointment with Homeward Bound and it was a prayer answered for me. I have a little dog that has been diagnosed with Congestive Heart Failure and is at great risk when she gets frightened or too excited. It became a real issue when we would take her to a vet for blood work or follow ups. The last time she was so scared at the vet's office her heart rate jumped to 300 bmp and she was at risk of sudden death. So I scheduled an appt with Homeward Bound to come out and examine her and do her blood work to make sure everything was okay considering she is on so many medications. They came out and were so wonderful. Instead of Katie shaking and panting and being in a state of complete terror, she was licking their noses while they drew her blood! She was calm and relaxed and it was a wonderful experience for all of us. They did a thorough exam and hugged her and loved her as if she was their own. Katie stood at the door and watched as they drove off. I would do this again in a heartbeat! As a matter of fact they are coming back next week with the mobile truck to do an x-ray to confirm that Katie is stable and doing well.

We haven‘t received any photos of Homeward Bound Veterinary Services yet.

Want to feature your creature? Upload a photo of your pet at Homeward Bound Veterinary Services! You can also share by using the hashtag #bringfido on Facebook, Twitter or Instagram.